Hanité Inc. – Services
Last updated: October 29, 2025
1. Introduction
These Terms & Conditions (“Terms”) govern the use of all services offered by Hanité Inc. (“we,” “our,” or “us”). By booking or using any of our services, you agree to be bound by these Terms.
2. Scope of Services
Hanité Inc. provides non‑clinical, non‑legal, and non‑immigration services, including but not limited to:
- Immigrant Life Mentoring
- Settlement Consulting & Support
- Academic and Career Coaching for Youth
- Language Coaching & Personalized Learning Guidance
- Career Consulting (Résumé Feedback & Interview Practice)
- Organizational and Government Consulting Services (B2B/B2G)
2A. Scope and Limitations of Personalized Support
While clients may request personalized support within the scope of the service, Hanité Inc. and its consultants reserve full discretion to determine whether a requested service is appropriate, lawful, and within the ordinary scope of practice. Specifically:
- Hanité Inc. will not provide services that are illegal, unethical, unsafe, or contrary to applicable laws or regulations.
- Hanité Inc. will not provide services that fall outside the reasonable professional capacity, expertise, or resources of the company or its consultants.
- Requests that would require specialized licensing, accreditation, or authority (e.g., immigration consulting, legal advice, medical or mental health services, or recruitment agency functions) are expressly excluded.
- Hanité Inc. may decline, modify, or terminate any personalized request that, in its sole judgment, exceeds these boundaries.
Clients acknowledge that personalization of services is subject to these limitations and agree that Hanité Inc. shall not be liable for declining or refusing requests that fall outside the permitted scope.
3. Service‑Specific Terms
Each service offered by Hanité Inc. may have its own service‑specific Terms & Conditions. Clients — whether individuals, organizations, or government entities — must review and agree to the specific Terms & Conditions applicable to the service they choose to receive.
In the event of any inconsistency between these Master Terms and the service‑specific Terms, the service‑specific Terms shall prevail with respect to that service.
4. Eligibility
Services are available to individuals aged 18 and over, and to organizations and government entities legally able to contract.
By booking, you confirm that you are seeking non‑clinical, non‑legal, and non‑immigration support only.
4A. First Meeting (Free Introductory Session)
Before booking any paid service, all individual clients are entitled to a complimentary 15‑minute introductory session (“First Meeting”). The purpose of this session is to ensure that the client’s needs are clearly understood and to confirm that the requested service is not reasonably available to them for free through publicly funded or community programs.
4B. Client Acknowledgement of Free Services
- They have been informed of the availability of free or publicly funded services that may meet their needs.
- They have, to the best of their ability, sought such services within their reach.
- They are choosing to proceed with Hanité Inc.’s paid services for their own reasons, at their sole discretion, and after discussion during the First Meeting.
- Hanité Inc. does not compel clients to purchase services and respects the client’s decision to proceed voluntarily.
5. Confidentiality
Information shared in sessions will be treated as confidential and not disclosed without your consent, except:
- When required by law
- If there is a risk of harm to yourself or others
Notes taken during sessions are for internal use only and stored securely.
6. Booking, Fees, and Payments
All sessions must be booked in advance through our official booking system.
Upfront Payment Requirement (Individual Clients):
For all individual clients, full payment is required at the time of booking (Visa/Mastercard) in order to reserve a session. Bookings are not confirmed until payment has been successfully processed.
Payment Methods:
- Credit Cards (Visa/Mastercard) - processed securely via Stripe.
- PayPal — processed securely through PayPal. Charged after the session.
- Interac e‑Transfer (Canadian residents only) — full payment required at the time of booking. Bookings are not confirmed until payment is received.
For organizational/government clients, invoicing and payment terms will be set out in the service‑specific agreement.
Clients are responsible for ensuring their payment method is valid and up to date.
7. Refunds & Cancellations
- Cancellations by Individual Clients: Sessions may be cancelled or rescheduled up to 24 hours before the scheduled start time. In such cases, clients may request a refund or apply the payment to a rescheduled session.
- Late Cancellations / No‑Shows: Less than 24 hours’ notice or failure to attend will result in the session being charged in full.
- Cancellations by Hanité Inc.: If we must cancel or reschedule, clients may choose a full refund or reschedule at no cost.
Refunds:
- Credit card or PayPal refunds will be processed to the original payment method within 7–10 business days.
- Interac e‑Transfer refunds will be issued back via Interac within 7–10 business days.
Non‑Refundable Services: Completed sessions are non‑refundable.
Disputes: Concerns about charges must be raised in writing within 14 days of the transaction date.
For organizational/government clients, cancellation and refund terms will be set out in the service‑specific agreement.
8. Free and Alternative Services
Client Rights: Clients are encouraged to explore free or publicly funded services that may meet their needs. Hanité Inc. respects and supports each client’s right to choose such alternatives instead of, or in addition to, our paid services.
Hanité’s Commitment: Where reasonably possible, we may inform or redirect clients to free or publicly funded services that could be relevant to their situation.
Limitations: Hanité Inc., its consultants, and representatives are not responsible for identifying, maintaining an exhaustive list of, or guaranteeing awareness of all free or publicly funded services available in a client’s area. Clients acknowledge that it is ultimately their responsibility to determine whether to pursue such alternatives.
Voluntary Choice: By booking a paid service with Hanité Inc., clients confirm that they are doing so voluntarily, after being informed of the possibility of free alternatives, and that they have chosen Hanité Inc.’s services at their own discretion.
9. Limitation of Liability
- Services are provided on an “as is” and “as available” basis.
- We make no guarantees of specific outcomes.
- To the fullest extent permitted by law, Hanité Inc. shall not be liable for indirect, incidental, or consequential damages.
- Our total liability is limited to the amount paid for the session or contract giving rise to the claim.
10. Code of Conduct
- Respectful communication is expected at all times.
- We reserve the right to refuse or discontinue services in cases of abusive, disruptive, or discriminatory behavior.
11. Subsequent Sessions
Follow‑up or subsequent sessions may be offered at reduced rates compared to initial sessions. These sessions are provided only when both the client and Hanité Inc. agree they are appropriate. Hanité Inc. reserves the right to decline requests for subsequent sessions if, in our professional judgment, they are not necessary or beneficial.
12. Changes to Terms
We may update these Terms from time to time. Continued use of our services after updates constitutes acceptance of the revised Terms.
13. Governing Law & Jurisdiction
These Terms shall be governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. The courts of Alberta shall have exclusive jurisdiction over any disputes.
14. Severability & Entire Agreement
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.
These Terms, together with our Privacy Policy and any applicable service‑specific Terms & Conditions, constitute the entire agreement between you and Hanité Inc. regarding our services.
In the event of conflict between these Master Terms and any service‑specific Terms, the service‑specific Terms shall prevail.
15. Compliance with Law
Hanité Inc. complies with applicable laws and regulations of the Province of Alberta and the federal laws of Canada. Nothing in these Terms shall be interpreted as limiting your rights under applicable consumer protection, health and safety, or business laws.
16. Contact
For questions about these Terms & Conditions, please contact:
Hanité Inc.
Email: uiheang.hur@hanite.ca